Douglas Ordonez je plačeval skodelico kave, ko je opazil, da nekaj ni v redu z njegovim bančnim računom. Prejel je obvestilo o nezadostnih sredstvih in šele takrat videl bremenitev v višini 29.000 dolarjev. Ordonez je potoval v Gvatemalo iz ZDA, da bi se srečal s svojo ženo Dominique Adams za potovanje ob praznovanju njune petletne veze. V Kostariki je bila en teden prej, v tem času pa rezervirala prevoz z Uberjem, za katerega je aplikacija povedala, da bo stala 29.994,33 kostariškega kolona, kar znaša približno 55 dolarjev.

Uber charged me $29,994 USD for a Uber ride in Costa Rica. They did not convert that into the Costa Rican currency $54 USD. Altura credit union allowed this charge to process and Uber is not complying. Now I’m in Guatemala with a negative balance on my 5 year anniversary. #uber pic.twitter.com/UGgZHXYjF8

— Douglas Ordonez (@DOJ_111) June 29, 2023

Toda prišlo je do napake. Uber jima je namreč zaračunal 29.994 ameriških dolarjev, kar je skoraj 600 odstotkov več. Banka – gre za Altura Credit Union – je tako visoko bremenitev dovolila in ni upoštevala valutne pretvorbe.

Seveda sta takoj skušala stopiti v stik s službo za stranke pri Uberju in banki Altura Credit Union, kjer pa so se odzivali zgolj z  avtomatiziranimi sporočili, medtem pa nista mogla do svojih sredstev. 

Obupanca sta svoje občutke delila na družabnih omrežjih, kjer sta kmalu dobila milijonske delitve. Pritožba je bila končno rešena in denar vrnjen, kljub srečnemu koncu pa pravita, da se ne bosta tako kmalu spet vozila z Uberjem.  

$29K UPDATE. @AlturaCU and @Uber_Support are blaming each other. @AlturaCU stated that the 29k amount bypassed security & daily charge limit because we put a travel notice. ABSOLUTELY NO REASON why this amount should have cleared. After 4 full days the 29k was finally adjusted. pic.twitter.com/lMPr76ol18

— Douglas Ordonez (@DOJ_111) July 2, 2023

@dominique.xo.xo Trying not to let this ruin the remainder of my trip, but…. Yes! @Uber charged me $29,994 for a single ride! Correct conversion should have been $54, but was charged 600% more. Contacted Uber: They replied w/ “Do not worry”, but did not provide any further assistance ???? I cannot find a customer service number anywhere. They have ignored my messages & I have only received pre-generated messages. Yes, I contacted my financial institution @Altura Credit Union immediately. They said there is nothing they can do about it at the moment as I have to wait another 4 days for the amount to possibly convert to the correct amount. Cannot believe they allowed a payment of this amount to process. Failed security measures & negligence. So now I am on a trip out of the county with no way to access my funds ???? Pray for me ???????? Just trying to enjoy my vacation ???? ##emotionaldamage##horrorstory##uberscam##uber##fyp##viral##travelhorrorstory##wtf##traveltiktok ♬ Song Oh no oh no oh no no no - Hip Hop